Shipping & Returns

  1. If you wish to cancel your order:
    1. you can notify us by email to before we have dispatched the goods to you;
    2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
  2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
  3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
  4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:
    1. in the event that the product has been used.
    2. to any products that we have made or customised specifically for you
  5. When you place an order, you can choose a shipping method from the following:
    1. EMS - It is Speed Post from Post office. If your order is over 50kg, you can enjoy discounts offered by post office.
    2. Forwarder - You can use your own forwarder. Please give us information if you choose to use this shipping method.
    3. Sea Shipping - We will help you contact sea shipping company. It will take the longest shipping time in this three shipping methods.

The provisions of this clause 4 do not affect your statutory rights.

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